Registrations may be submitted online, by fax or by mail. Register Online: www.go-clef.org Register by Fax: (650) 259-2108 Register by Mail: CLEF Registration, 510 Broadway Suite 200, Millbrae, CA94030

Payment must accompany registration forms. Registration forms will not be accepted by mail or fax if received after Thursday, Nov 3, 2011, 12-midnight Pacific Time. please anticipate postal delays when sending forms by mail. Online registrations will not be accepted after Thursday, Nov 3, 2011, 12-midnight Pacific Time. After Thursday, Nov. 3, all registrations must be processed onsite at the Hyatt Regency San Francisco Airport.

Registration forms without payment will not be processed. Registration credentials will not be issued until full payment is made.

Registration Fees and Categories

Registration rates are due in full at the time of registration in US Funds. All attendees including presenters, both booth personnel must be registered for the conference. Returned checks will be subjected to a $35 fee. CLEF reserve the right to charge the real amount due if this differs from the amount written on your form.

General Registration Early Bird (by 09/30/2011)         $60.00 Regular (after 09/30/2011)          $120.00

Presenter        Free Registration All presenters must submit a proposal online by July 31, 2011 before register as a presenter. Only participants who have received email notification of acceptance should register as presenters. Any unauthorized registrations will be removed from the system. All presenters must register for CLEF. Up to two presenters are allowed for a session.

Exhibitor Registration Early Bird (by 09/30/2011)        $495.00 Regular (after 09/30/2011)            $695.00

Cancellation and Refund Policy

All requests for refund MUST BE MADE IN WRITING to CLEF Registration, 510 Broadway Suite 200, Millbrae, CA94030, no later than Friday, October 14, 2011. Refund requests received after this date will be reviewed on a case by case basis. All refund requests will be subject to a $35 processing fee and will be refunded in the same manner payment was made. Refunds will be processed after the conference, please allow eight (8) weeks for processing. All substitution requests must be in writing from the original registrant. Such requests are subject to a $35 processing fee.

Purchase Order Instructions

CLEF Registration will send an invoice to the issuer of purchase orders; HOWEVER, IT IS THE ATTENDEE’S RESPONSIBILITY TO MAKE SURE INSTITUTION PURCHASE ORDERS HAVE BEEN PAID PRIOR TO THE CONVENTION. Purchase orders must be paid in full before registration credentials can be issued. Please provide a fax number for invoicing. Purchase orders will ONLY be accepted from an institution. Each purchase order must contain the following information: Conference Name - CLEF, Attendee name(s) and amount due for each attendee. The original purchase order MUST be mailed to CLEF Registration, 510 Broadway Suite 200, Millbrae, CA 94030 or fax to (650) 259-2108 Check payments for the Purchase Orders for registration payment must be received no later than Friday, October 14, 2011 in order for registration credentials to be mailed prior to the convention. Purchase orders will NOT be accepted onsite as a form of payment.

Confirmation of Registration

Confirmations will be sent via e-mail within 2-3 business days after receipt of the correct and completed registration information. If no e-mail address is provided along with your registration, then fax or postal mail will be used. Please keep a copy of your confirmation for your records.

Attendee Credentials and Receipts

Attendees will pick-up registration credentials onsite at the convention. The attendee credentials will include a receipt of registration.